Customer care

Order and Download Support

Use this page for purchase, receipt, download, or file problems. It is not a clinical or crisis service.

What to include

  • Your name and the email used at checkout.
  • Your Lemon Squeezy order number and product name.
  • A concise description or screenshot of the issue.
  • Your device and browser if the problem is technical.

Do not send full payment-card details, passwords, patient or client information, medical records, or crisis details. Messages are reviewed during normal business days.

What support covers

Support covers purchases, delivery, file access, and technical defects. It does not include therapy, diagnosis, coaching, clinical consultation, individualized document review, or emergency response.

Finding an existing purchase

Visit Lemon Squeezy My Orders and enter the email used at checkout. Lemon Squeezy will send a secure sign-in link for eligible orders and current downloads.

Need help with an order or download?

Visit customer support