Digital Product Refund Policy
Digital files are made available shortly after purchase and cannot be physically returned. This policy explains how access problems, duplicate charges, and defective files are handled.
Effective date: September 1, 2026
Purchases are generally final once access has been provided, except where applicable law requires otherwise.
When to contact us
Please email drpagano7@gmail.com as soon as possible, preferably within 14 days, if you were charged twice, cannot access the files, received a corrupted or technically unusable file, or received a product materially different from its checkout description.
Include your name, purchase email, Lemon Squeezy order number, product name, and a brief description or screenshot. Never send a full card number or sensitive health information.
How requests are handled
We will first try to restore access, replace a defective file, or correct the problem. Eligible refund requests are reviewed individually. A change of mind, failure to review the description, or accidental purchase generally does not qualify after download access has been supplied.
Lemon Squeezy, as merchant of record, processes approved refunds and may also issue refunds under its policies, payment-network requirements, fraud controls, or applicable law. Bank processing times are outside our control.
If a purchase is refunded, the associated license ends and you must stop using and delete the refunded files and copies. Nothing in this policy limits a non-waivable legal right.
Need help with an order or download?
Visit customer support